Terms and Conditions

Below are stated our “Terms And Conditions” Please Read Them Carefully

 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AB Models relationship with you in relation to this website.

The term 'AB Models' or 'us' or 'we' refers to the owner of the website whose registered office is 6 Walton Way, Aylesbury, HP21 7JL, Buckinghamshire, United Kingdom.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without AB MODELS prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Copyright:

 

This website contains material which is owned by or licensed to us. No part of the web site may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us. Our name and logo and all related products name and logos are our trade names/trade marks and may not be used without our prior written consent. 

 

Prices:

 

While great care is taken that prices are correct at the time you place your order we reserve the right to change / amend prices in exceptional circumstances. Occasionly prices change as products are delivered to us at amended prices over which we have no control.If this occurs you can cancel your order and we will offer a full refund.
All items will be charged in UK pounds at the current exchange rate.

All prices include VAT at 17.5%.

  

Payments:

 

No payments are taken from your debit/credit card until we have confirmed that stock is available to ship.

 

Stock availability:

 

All online orders reserve stock at the time you place you order. However occasionally we may find that an item is damaged or unavailable for sale. In these circumstances we will contact you to discuss if you want to wait for new stock or replace this item with something else. We accept no responsibility for items being unavailable for shipping and for delayed orders.

 

Returns:

 

All returns must be agreed by ourselves before being accepted and a Returns Number will be issued.

If you are un-happy with your purchase or have a change of heart please advise us within 14 days of receipt.Items will be accepted back as long as they are in a re-saleable/un-opened condition and therefore should be packed carefully to avoid damage,please include the returns number and or despatch note.

 

Faulty Goods:

 

We are NOT RESPONSIBLE for any shipping demages.

If your box arrives demaged, contact the Shipping Company immediately to put in a claim.The Shipping Company will contact us with the Claim information typically within 2-6 business days. After we have been contacted by the carrier we will contact you concerning a replacement item.

If upon receipt of your order an item supplied by ourselves is faulty, parts are missing or item was mis-represented on our website please contact us within 14 days of receipt. If we can supply replacement parts, help or a new item we will do so. Usualy parts have to be obtained from the manufacturer so please allow up to 60 days for us to obtain them.
If we cannot supply said parts or replacements or any help offered is not sufficient we will arrange with you the return of the item re-imbursing postal costs and cost of goods as applicable. We will only refund “Reasonable” postage costs not expensive courier or special delivery options.

Customers are responsible for the safe return of goods to ourselves and should use a suitable postal method covering any financial loses if goods lost or damaged in the post. Suitable packing should be used and we advise against “Brown Paper” and that items returned are sent in a “box” by Recorded Post for low value items and Standard Parcels with enhanced compensation for expensive items are deemed suitable refundable postage options.

 

Refunds:

Refunds will be made via the original payment method but not including the postage costs in returning the item to us if it is a “change of heart” item but are included if item is deemed as faulty, we will converse with you during this process.Once the returned item(s) is received, please allow 7 days for the credit to be processed, shipping cost excluded.

 

Cancellation Of Order:

You have the right to cancel any order that is currently un-processed / despatched or in the case of “International Orders” on receipt of postage quote if deemed too high. We advise this is done by phone but e-mail is acceptable but not guaranteed and we confirm cancellation via e-mail or phone.

 

Postage:

 

We reserve the right to change or delivery service and charges at any time. Charges for orders already placed will be honoured. If you wish to return an item that is in sound condition then no postage charges will be refunded as the goods were supplied as stated and a 5% fee will be deducted from the cost of the goods to cover handling & packing costs.

 

Re-Deliveries:

Parcels returned to us as "Not Called For", "Incorrect Address" or "Refused" that are required to be re-delivered will require the actual postage costs being paid before item is re-sent which will be advised for acceptance and if not accepted cost of goods alone will be refunded.