Returns Policy

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused, no seals are damaged and resalable condition inside its original packaging. If you make a return in line with this policy, we will refund the value of the returned goods back to you. 

Please Do Not use regular mail (ie not requiring a recipient's signature) as we can not be held responsible for goods not arriving.

We will replace faulty goods with an identical replacement item or refund your money if the item is no longer available.

Faulty items must be returned to us within 14 days of receipt.

If the order containing the item was UK and "free delivery" then if the return / credit value brings the order value under the £60 free delivery level then the delivery charge will be deducted from the credited value.

Any items returned because of a "change of mind" will need to be cancelled within 7 days starting the day of after delivery. We will only refund the cost of the model.

Products must be returned to us in the condition you received it.

Please make sure your return is boxed and secure so we receive it back in perfect condition. If the box is sealed it must be returned to us with the seals intact and not broken.

Please don't forget to put your order number when returning a product.

You must email  orders@abmodels.co.uk  before returning any goods.

Please return items to:

AB Models,

22 Upper Street

Quainton

Aylesbury

Buckinghamshire

HP22 4AY

United Kingdom

You the customer must inform AB Models within 14 days of the despatch date if you have not received your order.